Privacy Statement

When you request information from Lancaster District Community and Voluntary Solutions (LDCVS), sign up to any of our services or buy things from us, LDCVS obtains information about you. This statement explains how we look after that information and what we do with it.

We have a legal duty under GDPR to prevent your information from falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive. How we look after your data is set out in our Data Protection Policy, Confidentiality Policy and Register of Systems (available on request), as well as in the Privacy Notice relating to the reason we collected your data.

Normally the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear in the relevant Privacy Notice what details are required from you in order to provide you with the information, service or goods that you need. You do not have to provide us with any additional information unless you choose to. We store your information securely on our computer system, we restrict access to that to those who have a need to know, and we train our staff in handling the information securely.

If you have signed up to a service we provide through a third party we will also pass your details to their agents providing that service, who may then hold additional information about your participation in these activities. Processing this information is in our and your legitimate interest to make sure we deliver the best service we can to meet your needs.

We would also like to be able to contact you in future, to tell you about other services we provide, to keep you informed of what we are doing and ways in which you might like to support our work. We need your clear, explicit consent to send you this information. You have the right to ask us not to contact you in this way.

We will always aim to provide a clear method for you to opt out. You can also contact us directly at any time to tell us not to send you any future marketing material. You will never be automatically subscribed without prior consent and you can unsubscribe at any time.

Very occasionally we may carry out a joint mailing with carefully selected other organisations, to tell you about products and services we think you might be interested in. Again, you have the right to opt out of this.

You have certain rights under UK law (see protection-regulation-gdpr/individual-rights/). You have the right to a copy of all the information that we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). You also have the right to have any inaccurate information changed. To ask for changes, or obtain a copy of the information we hold, telephone or e-mail us. We will first need to verify your identity and then will aim to reply within 20 working days and, in any case, within the legal maximum of 30 days.

If have any concerns about the data that we hold about you, you can raise these by writing to us at [email protected], or telephoning 01524 555900. You also have the right to lodge a complaint with the Information Commissioner’s Office (